Customer Service Representative

Recruitify_HR; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a responsive Customer Support Representative to handle inquiries by phone, email, and chat, and to resolve issues with a high level of courtesy and efficiency.

You will maintain detailed records of customer interactions and transactions, collaborate with team members to improve service processes, stay updated on product knowledge and service offerings, and apply strong English communication skills.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1–3 years of experience in customer service or support roles.
• Strong verbal and written communication skills in English.
• Proficient in using Salesforce and other customer service tools.
• Excellent problem-solving abilities and a strong work ethic.
• Team player with strong interpersonal and organizational skills.

Responsibilities

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Skills

English communication

Problem solving

Team player

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Other customer service tools

Job description

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Description

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or support roles.
• Skills and Competencies: Strong verbal and written communication skills in English.
• Skills and Competencies: Proficient in using Salesforce and other customer service tools.
• Qualities and Traits: Excellent problem-solving abilities and a strong work ethic.
• Qualities and Traits: Team player with strong interpersonal and organizational skills.