Customer Service Representative

3o-BPO Incorporated; Manila; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service company in Metro Manila is seeking to hire customer service representatives. The role involves providing support via phone, email, or chat, and requires strong communication skills. A high school diploma is necessary, along with 0–2 years of experience in customer service. The ideal candidates should be patient and empathetic while handling customer inquiries and issues.

Qualifications

• 0–2 years in customer service or related field.
• Proficiency in using customer service software and systems.
• Ability to handle conflict and stressful situations effectively.

Responsibilities

• Provide excellent customer service support via phone, email, or chat.
• Assist customers with product inquiries, complaints, and issues.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Responsibilities

• Provide excellent customer service support via phone, email, or chat.
• Assist customers with product inquiries, complaints, and issues in a timely manner.
• Experience in using Salesforce is a big plus.
• Collaborate with team members to improve customer satisfaction.
• Meet and exceed performance metrics and targets set by the management.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and systems.
• Qualities and Traits: Patience and empathy towards customers.
• Qualities and Traits: Ability to handle conflict and stressful situations effectively.