Customer Service Representative

Philippine Estates Corp.; Pasig; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

A customer-focused company based in Metro Manila, Philippines, is seeking a dedicated Customer Service Representative to provide exceptional service and resolve inquiries via phone, email, and chat. Candidates should possess a Bachelor's degree and 1-3 years of relevant experience in customer service. Strong problem-solving abilities and proficiency in Salesforce are required. The role is primarily office-based with potential for remote work.

Qualifications

• 1-3 years of experience in customer service or account management roles.
• Primarily office-based, with potential for remote work.
• Strong work ethic and effective communicator.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain customer records and document interactions.
• Collaborate with team members to enhance service quality.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and escalate issues as needed.

Skills

Strong problem-solving abilities

Proficiency in Salesforce

Excellent organizational skills

Effective communication

Proactive attitude

Education

Bachelor's degree in Business, Communications, or a related field

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain customer records and document interactions.
• Collaborate with team members to enhance service quality.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and escalate issues as needed.

Qualifications

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field.
• Experience Level: 1-3 years of experience in customer service or account management roles.
• Skills and Competencies: Strong problem-solving abilities, proficiency in Salesforce, and excellent organizational and people skills.
• Working Conditions: Primarily office-based, with potential for remote work.
• Qualities and Traits: Strong work ethic, effective communicator, and a proactive attitude.