Customer Service Representative

Amity Management Consultancy Services; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service consultancy in Quezon City is seeking individuals for a customer support role. Responsibilities include assisting customers with inquiries, resolving issues, and maintaining records. Ideal candidates should have strong customer service skills, a proactive attitude, and be team-oriented. No prior experience is required as training will be provided, making this an excellent opportunity for new graduates.

Qualifications

• Bachelor’s degree preferred.
• No experience required; training will be provided.
• Strong customer service skills and expertise in Salesforce.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve product or service issues efficiently.
• Maintain customer records and document interactions.

Skills

Customer service skills

Scheduling abilities

Problem-solving mindset

Salesforce expertise

Strong work ethic

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Responsibilities

• Assist customers with inquiries and provide support via phone, email, and chat.
• Resolve product or service issues efficiently and effectively.
• Maintain customer records and document interactions for future reference.
• Collaborate with team members to improve customer satisfaction.
• Ensure compliance with company policies and procedures.

Qualifications

• Educational Qualifications: Bachelor’s degree preferred.
• Experience Level: No experience required; training will be provided.
• Skills and Competencies: Strong customer service skills, scheduling abilities, problem-solving mindset, expertise in Salesforce, and a robust work ethic.
• Working Conditions: Office environment with standard hours and a supportive team atmosphere.
• Qualities and Traits: Team-oriented, proactive, adaptable, and committed to excellent service.