Customer Service Representative

Trinity Workforce Solutions, Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is seeking a Customer Service Representative to provide exceptional service to clients. Responsibilities include assisting with inquiries, maintaining records, and collaborating with the team to improve processes. Candidates should have a bachelor's degree and at least 1 year of experience in customer service. Strong communication and interpersonal skills are required.

Qualifications

• 1 year customer service experience.
• Ability to handle high call volumes and resolve issues efficiently.
• Empathetic, patient, and a team player.

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service and support via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1 year customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle high call volumes and resolve issues efficiently.
• Qualities and Traits: Empathetic, patient, and a team player.