Customer Service Representative

Siblings International Business Solutions (SiBS); Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A growing customer service firm in Davao del Sur is seeking an entry-level support representative. Responsibilities include providing exceptional service via phone, email, and chat, and resolving customer issues efficiently. The ideal candidate will have strong communication skills in English and a Bachelor's degree in a relevant field, suitable for fresh graduates.

Qualifications

• 0–2 years of experience in customer service are preferred.
• Entry-level position suitable for fresh graduates.
• Ability to work in a fast-paced office environment.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints swiftly and professionally.
• Maintain and update customer information in the database accurately.

Skills

Proficient in English language communication

Strong customer service

Excellent problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints swiftly and professionally.
• Maintain and update customer information in the database accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in identifying process improvement opportunities to enhance the customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years, entry-level position suitable for fresh graduates.
• Skills and Competencies: Proficient in English language communication.
• Skills and Competencies: Strong customer service and interpersonal skills.
• Qualities and Traits: Excellent problem-solving abilities and a team player mentality.
• Working Conditions: Fast-paced office environment, may require flexible hours.