Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company in the Philippines seeks customer service representatives to assist customers through phone, email, and chat. Ideal candidates will have a Bachelor’s degree and 0-2 years' experience in customer service. Strong communication skills and a customer-oriented mindset are essential. This role may require flexible working hours, including evenings and weekends.

Qualifications

• 0–2 years of experience in customer service or related roles.
• Ability to handle high volumes of customer inquiries.

Responsibilities

• Assist customers with inquiries and provide timely support.
• Resolve customer complaints effectively.
• Document and track customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

Customer-oriented approach

Education

Bachelor’s degree in a relevant field

Job description

• Assist customers with inquiries and provide timely support via phone, email, and chat.
• Resolve customer complaints effectively while maintaining a positive customer experience.
• Document and track customer interactions and feedback using the company’s CRM system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related roles
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Problem-solving mindset and a customer-oriented approach
• Responsibilities and Duties: Ability to handle high volumes of customer inquiries
• Working Conditions: May require working flexible hours, including evenings and weekends