Customer Service Representative

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company in Metro Manila is seeking individuals for an entry-level customer service role. Candidates will interact with customers through phone, email, and chat, providing support and product information while documenting all interactions accurately. The ideal candidate should possess strong communication skills, patience, and the ability to work flexible hours including evenings and weekends. This is a fantastic opportunity for those looking to start their career in customer service.

Qualifications

• No prior experience required; entry-level position.
• Ability to learn and handle multiple tasks efficiently.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Interact with customers via phone, email, and chat to address inquiries and resolve issues.
• Provide product information and support to enhance customer experience.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to elevate complex issues as necessary.
• Adapt to changing customer needs and improve service delivery.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

Description

• Interact with customers via phone, email, and chat to address inquiries and resolve issues.
• Provide product information and support to enhance customer experience.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to elevate complex issues as necessary.
• Adapt to changing customer needs and continue to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level position.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to learn and handle multiple tasks efficiently.
• Working Conditions: Availability to work flexible hours, including evenings and weekends.