Customer Service Representative

Wadjet Security Agency Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A security services provider in Metro Manila is seeking a Customer Service Representative to provide exceptional service and manage customer inquiries. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service. Responsibilities include utilizing Salesforce for tracking interactions and collaborating with team members to improve processes. This role requires strong interpersonal skills and the ability to work flexible hours, including evenings and weekends.

Qualifications

• 0–2 years of experience in customer service or related fields.
• Strong work ethic.
• Capable of pitching and closing sales.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Manage customer inquiries and complaints effectively.
• Assist in back office support functions when necessary.

Skills

Strong interpersonal skills

Understanding of customer service principles

Problem-solving abilities

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Description

• Provide exceptional customer service to enhance customer satisfaction.
• Manage customer inquiries and complaints effectively and efficiently.
• Assist in back office support functions when necessary.
• Utilize Salesforce to track customer interactions and sales opportunities.
• Collaborate with team members to improve service delivery and operational processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or related fields.
• Skills and Competencies: Strong interpersonal skills and a solid understanding of customer service principles.
• Qualities and Traits: Strong work ethic and problem-solving abilities.
• Responsibilities and Duties: Capable of effectively pitching and closing sales as needed.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.