Field Customer Service Representative

Best Tools Group Careers; Caloocan; On-site; PHP 201,000 - 335,000; Full time

Job summary

Best Tools Group Careers in the Philippines seeks a customer service professional to address inquiries, schedule services, and ensure customer satisfaction through field work. You will coordinate tasks, resolve issues promptly, and uphold service standards across client interactions.

You will collaborate with teammates, leverage Salesforce and other CRM tools to manage customer interactions and data, and maintain accurate records for back-office support and reporting.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer service or related field.
• Willing to work on field.
• Proficiency in customer service, scheduling, problem solving, and technical skills.
• Strong interpersonal and organizational skills.
• Experience in back office support and call center operations.
• Ability to work collaboratively as a team player and manage the sales pipeline.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Coordinate and schedule services while ensuring that customer expectations are met.
• Collaborate with team members to enhance service delivery and streamline operations.
• Utilize Salesforce and other technical tools to manage customer interactions and data effectively.
• Document all customer interactions and maintain accurate records for back office support.

Skills

Customer service

Scheduling

Problem solving

Technical skills

Interpersonal skills

Team player

Sales pipeline management

Education

Bachelor's degree

Tools

Salesforce

CRM tools

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Coordinate and schedule services while ensuring that customer expectations are met.
• Collaborate with team members to enhance service delivery and streamline operations.
• Utilize Salesforce and other technical tools to manage customer interactions and data effectively.
• Document all customer interactions and maintain accurate records for back office support.

Requirements

• WILLING TO WORK ON FIELD
• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in customer service, scheduling, problem solving, and technical skills.
• Qualities and Traits: Strong interpersonal skills, organizational skills, and a strong work ethic.
• Responsibilities and Duties: Experience in back office support and call center operations.
• Skills and Competencies: Ability to work collaboratively as a team player and manage the sales pipeline effectively.