Customer Service Representative

Metacom Careers; Pasay; On-site; PHP 246,000 - 379,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Associate in Metro Manila, Pasay. You will handle inquiries, provide product information, and assist in resolving issues while maintaining accurate customer records in Salesforce.

The ideal candidate has 0–2 years experience, a Bachelor’s degree or equivalent, and strong English communication. You will work as part of a team to enhance service processes and deliver excellent customer support.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0–2 years experience; fresh graduates welcome.
• Strong verbal and written English skills.
• Excellent customer service and interpersonal skills.
• Ability to work collaboratively in a team.
• Proficient in problem solving and handling customer concerns effectively.
• Strong discretion and professionalism with sensitive information.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Assist in problem resolution and escalate complex issues to higher management.
• Schedule appointments and manage customer interactions efficiently.
• Maintain customer records and document interactions using Salesforce.
• Collaborate with team members to improve customer service processes and share best practices.

Skills

Verbal English

Written English

Interpersonal skills

Team player

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Description

• Handle customer inquiries and provide accurate information regarding products and services.


• Assist in problem resolution and escalate complex issues to higher management.


• Schedule appointments and manage customer interactions efficiently.


• Maintain customer records and document interactions using Salesforce.


• Collaborate with team members to improve customer service processes and share best practices.

Description

• Handle customer inquiries and provide accurate information regarding products and services.


• Assist in problem resolution and escalate complex issues to higher management.


• Schedule appointments and manage customer interactions efficiently.


• Maintain customer records and document interactions using Salesforce.


• Collaborate with team members to improve customer service processes and share best practices.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.


• Experience Level: 0–2 years (Fresh Graduates are welcome to apply).


• Skills and Competencies: Strong verbal and written English language skills.


• Skills and Competencies: Excellent customer service and interpersonal skills.


• Skills and Competencies: Ability to work collaboratively as a team player.


• Skills and Competencies: Proficient in problem solving and managing customer concerns effectively.


• Qualities and Traits: Strong discretion and professionalism in handling sensitive information.