Customer Service Representative

Metacom Careers; Cavite City; On-site; PHP 200,880 - 256,680; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is hiring for an on-site customer service role in Cavite City, Philippines. You will assist customers via phone, email, and chat, resolve inquiries, and maintain high satisfaction by delivering excellent service.

The position requires 0–2 years in customer service, a bachelor’s degree preferred, and strong English and interpersonal skills. Multitasking and teamwork are valued in this role.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in customer service or related role.
• Strong English language skills, customer service orientation, and interpersonal skills.
• Excellent communication and people skills.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and processes for future reference.
• Collaborate with team members to improve service delivery.

Skills

English proficiency

Customer service orientation

Interpersonal skills

Education

Bachelor’s degree (relevant field)

Job description

On-site - Cavite No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and processes for future reference.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related role.
• Skills and Competencies: Strong English language skills, customer service orientation, and interpersonal skills.
• Qualities and Traits: Excellent communication and people skills.
• Responsibilities and Duties: Ability to multitask and manage time effectively.