Customer Service Representative

Metacom Careers; Pasig; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is hiring for an on-site Fresh Graduate/Student role in Pasig. The position involves providing excellent customer service via phone, email, and chat, resolving inquiries, and documenting interactions in the system.

You will assist in scheduling appointments and coordinating follow-ups while collaborating with the team to enhance service delivery. This entry-level role suits fresh graduates with a Bachelor’s degree or equivalent experience, offering growth through training and

Qualifications

• Bachelor's degree or equivalent experience.
• 0–2 years experience.
• Strong call centre & customer service skills.
• Proficiency in English.
• Excellent scheduling and organizational skills.
• Strong interpersonal skills and team orientation.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and issues promptly and effectively.
• Document customer interactions accurately in the system.
• Assist in scheduling appointments and managing follow-ups.
• Collaborate with team to improve service delivery and satisfaction.

Skills

Call centre experience

Customer service

English proficiency

Scheduling

Organization

Teamwork

Problem solving

Education

Bachelor's degree

Job description

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service to clients and customers via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Document customer interactions accurately in the system.
• Assist in scheduling appointments and managing customer follow-ups.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 0–2 years
• Skills and Competencies: Strong call centre experience and customer service skills
• Skills and Competencies: Proficiency in English language
• Skills and Competencies: Excellent scheduling and organizational skills
• Qualities and Traits: Strong interpersonal skills and problem-solving abilities
• Qualities and Traits: Ability to work well in a team environment