Customer Service Representative

ANRU MPC; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service provider is seeking a customer support representative based in Metro Manila, Philippines. The role involves acting as the primary contact for customers through various channels, addressing inquiries, and providing product information. Ideal candidates will have less than 1 year of experience in customer service and possess good communication skills. This is an office-based position, emphasizing collaboration and improvement of service quality.

Qualifications

• Less than 1 year of experience in customer service or call center environments.
• Good communication and interpersonal skills.
• Basic computer skills and ability to navigate multiple systems.

Responsibilities

• Act as the primary contact for customers via phone calls, emails, and chat support.
• Respond to customer inquiries and resolve issues in a timely manner.
• Provide clear and accurate information about company products.

Skills

Good communication and interpersonal skills

Basic computer skills

Customer-focused

Detail-oriented

Willing to learn

Job description

Key Responsibilities

• Act as the primary contact for customers via phone calls, emails, and chat support
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide clear and accurate information about company products, services, and promotions
• Maintain detailed and accurate records of customer interactions and transactions
• Coordinate and collaborate with team members to improve service quality and customer satisfaction
• Stay updated on product features, policies, and ongoing promotions

Qualifications

• Less than 1 year of experience in customer service or call center environments
• Good communication and interpersonal skills
• Basic computer skills and ability to navigate multiple systems
• Customer-focused, detail-oriented, and willing to learn

Working Conditions

• Office-based work environment