Customer Service Representative

ANRU MPC; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

ANRU MPC in the Philippines is seeking a customer service professional for an office-based role. You will handle inquiries by phone, email, and chat, ensuring timely, professional responses and providing accurate information about our products and promotions.

Responsibilities include maintaining detailed records of interactions, collaborating with the team to improve service quality, and staying current with product features and policies. Training and growth opportunities are offered.

Qualifications

• Less than 1 year of experience in customer service or call centers.
• Good communication and interpersonal skills.
• Basic computer skills and ability to navigate multiple systems.
• Customer-focused, detail-oriented, and eager to learn.

Responsibilities

• Act as the primary contact for customers via phone, email, and chat.
• Respond to inquiries and resolve issues timely and professionally.
• Provide clear and accurate information about products, services, and promotions.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with team members to improve service quality and customer satisfaction.
• Stay updated on product features, policies, and ongoing promotions.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Tools

CRM software

Job description

Key Responsibilities:

• Act as the primary contact for customers via phone calls, emails, and chat support
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide clear and accurate information about company products, services, and promotions
• Maintain detailed and accurate records of customer interactions and transactions
• Coordinate and collaborate with team members to improve service quality and customer satisfaction
• Stay updated on product features, policies, and ongoing promotions

Qualifications:

• Less than 1 year of experience in customer service or call center environments
• Good communication and interpersonal skills
• Basic computer skills and ability to navigate multiple systems
• Customer-focused, detail-oriented, and willing to learn

Working Conditions:

• Office-based work environment