Customer Service Representative

KMDC Employment Services; La Union; On-site; PHP 220,000 - 360,000; Full time

Job summary

A customer service agency in the Philippines seeks customer service representatives to handle inquiries and provide solutions. Candidates should have at least a high school diploma and 1 year of experience in the call center or customer service field. Strong English communication skills and problem-solving abilities are essential. The role requires the ability to work at night and weekends. Join a supportive team focused on enhancing customer satisfaction.

Qualifications

• At least 1 year of international call center experience or 1 year of customer service facing experience.
• Ability to work at night and on weekends.
• Excellent English verbal and written communication skills.

Responsibilities

• Handle customer inquiries and provide timely solutions.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve service processes.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve service processes.

Skills

Proficient in English

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented

Dependable

Ability to multitask

Education

High School Diploma or equivalent

Job description

Responsibilities

• Handle customer inquiries and provide timely solutions
• Maintain a positive, empathetic, and professional attitude towards customers
• Communicate with customers through phone.
• Document customer interactions and maintain detailed records
• Collaborate with team members to improve service processes

Job Requirements

• Educational Qualifications: At leastHigh School Diploma or equivalent
• Experience Level: At least1year International call center experience or 1yr. Customer Service Facing Experience
• Skills and Competencies: Proficient in English; excellent verbal and written communication skills
• Qualities and Traits: Strong problem-solving abilities; customer-oriented and dependable
• Responsibilities and Duties: Ability to multitask and handle difficult situations with grace
• Working Conditions: Ability to work at night and weekends