Customer Service Representative

Metacom Careers; Antipolo; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers in the Philippines seeks a customer service representative to provide exceptional support via phone, email, and chat. You will assist customers with inquiries, resolve issues, and maintain precise records of interactions to ensure service quality.

Collaboration with teammates is essential to improve efficiency, and opportunities to upsell products will contribute to revenue growth while adapting to varying call center schedules.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0–2 years of experience in customer service or related role.
• Proficient in English and strong customer service orientation.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service quality and efficiency.
• Upsell products and services where appropriate to drive revenue growth.

Skills

English proficiency

Customer service orientation

Problem solving

Education

Bachelor's degree (preferred)

Job description

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service quality and efficiency.
• Upsell products and services where appropriate to drive revenue growth.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related role.
• Skills and Competencies: Proficient in English; strong customer service orientation; effective problem-solving skills.
• Qualities and Traits: Excellent interpersonal and communication skills; team player with a strong work ethic.
• Responsibilities and Duties: Ability to handle high call volumes and maintain composure in stressful situations.
• Working Conditions: Environment may include call center settings with varying schedules.