Customer Service Representative

LED Management Training Services Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A management training company is seeking an experienced individual to manage Customer Information Form leads from online channels and provide timely customer service. This role requires a bachelor's degree and 2-3 years of call center experience. Candidates should exhibit strong Excel and communication skills and be an effective team player. The position is full-time and on-site in Pasig, Philippines.

Qualifications

• 2-3 years call center experience required.
• Familiarity with sales tracking is needed.
• Strong Excel and communication skills are essential.

Responsibilities

• Manage CIF leads from online channels.
• Provide timely customer service follow-up.
• Act as a bridge between online inquiries and offline teams.

Skills

Call Center Experience

Sales Tracking Knowledge

Excel Skills

Customer Service

Problem Solving

Team Player

Scheduling

Organizational Skills

Back Office Support

Sales Pitching

Education

Bachelor's Degree

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Responsible for managing CIF (Customer Information Form) leads from online channels and providing timely customer service follow-up. Acts as the bridge between online inquiries and offline teams (Promoters, Installers, Surveyors), ensuring smooth customer experience and order conversion.

Qualifications

• 2–3 years call center
• Familiar with sales tracking and o2o
• Strong Excel and communication skills
• Customer Service
• Problem Solving
• Team Player
• Scheduling
• Organizational Skills
• Call Centre
• Back Office Support
• Sales Pitching and Closure
• Strong Work Ethic

Working Location

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