Customer Service Representative

iSource Solutions Corporation; Pasay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service solutions provider in Pasay is looking for a Customer Service Representative (CSR) to manage customer interactions and ensure satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and experience in customer-facing roles. This position offers an opportunity to grow in a dynamic environment, with a focus on delivering exceptional service across various channels.

Qualifications

• Prior experience in customer-facing roles, especially in call centers, is preferred.
• Familiarity with CRM or ticketing systems is a plus.

Responsibilities

• Manage customer interactions and address inquiries.
• Resolve complaints and ensure a positive customer experience.
• Provide information about products and services.

Skills

Excellent communication skills (verbal and written)

Strong problem-solving abilities

Detail-oriented mindset

Ability to multitask

Basic computer proficiency

Education

Bachelor's degree

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job Description

A Customer Service Representative (CSR) is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring a positive customer experience. They provide information about products and services, process orders and returns, and may also offer technical support. CSR s act as a point of contact for customers, often using various channels like phone, email, and chat.

Government Mandated Benefits

Benefits are provided in relation to government mandates and applicable policies.

• Experience: Prior experience in customer-facing roles, especially in call centers, is often preferred but not always mandatory.
• Skills: Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.

Customer Service Call Centre English Language

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