Call Center Representative

Gratitude Philippines; Pasig; On-site; PHP 260,000 - 340,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A customer service-oriented company in Pasig is seeking a skilled customer service representative. This full-time position involves responding to inquiries through phone, email, and chat while resolving complaints and maintaining customer relationships. The ideal candidate has a Bachelor’s degree and 1-3 years of relevant experience, with strong communication skills and proficiency in service software. Additional perks include an equity incentive plan, annual trips, and free meals. Join a dynamic team dedicated to enhancing customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of experience in customer service or a related role.
• Strong communication skills, both verbal and written.
• Proficient in using customer service software and tools.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions and feedback.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Proficient in customer service software

Patience

Empathy

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to enhance customer satisfaction.
• Resolve customer complaints efficiently while maintaining a positive relationship.
• Document customer interactions and feedback for future reference and quality assurance.
• Collaborate with team members to improve service processes and enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or a related role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast-paced environment.