Customer Service Representative

HMD Hermada HR Solutions Corporation; Pasay; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Competitive salary package

13th Month Pay

Accrued Sick and Vacation Leave

HMO upon Regularization

Performance Incentives

Job summary

A premier Talent Acquisition firm is seeking a Customer Service Representative in Pasay. The role involves managing client relationships, overseeing logistics operations, and enhancing client experience. Ideal candidates will have a Bachelor's degree and at least 2 years in logistics. Competitive salary and benefits are offered.

Qualifications

• At least 2 years of experience in logistics and brokerage operations.
• Experience in Key Accounts Management or client servicing.
• Strong organizational and analytical skills with keen attention to detail.

Responsibilities

• Serve as the primary contact for key clients, ensuring clear communication and consistent service delivery.
• Manage and nurture long‑term client relationships built on trust, responsiveness, and reliability.
• Oversee day‑to‑day logistics and brokerage transactions, ensuring accuracy and timely completion.

Skills

Client Relationship Management

Process and Results Orientation

Collaboration and Accountability

Problem Solving and Adaptability

Excellent communication and interpersonal skills

Education

Bachelor’s degree in Business Administration, Marketing, Logistics

Tools

Microsoft Office

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

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Job Description

Customer Service Representative

Location: Pasay City

Industry: Brokerage and Logistics Company

Employment Type: Full-time

About the Role

We are looking for a Customer Service Representative professional who can build strong client partnerships and ensure seamless coordination across our logistics and brokerage operations. This role requires someone who is driven, tactical, and process-oriented, with the ability to balance operational efficiency and client satisfaction.

Key Responsibilities

• Serve as the primary contact for key clients, ensuring clear communication and consistent service delivery.
• Manage and nurture long‑term client relationships built on trust, responsiveness, and reliability.
• Oversee day‑to‑day logistics and brokerage transactions, ensuring accuracy and timely completion.
• Coordinate with internal teams to address client needs and proactively resolve service issues.
• Prepare and maintain account reports, billing coordination, and performance summaries.
• Recommend process improvements that enhance efficiency and client experience.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, or any related field.
• At least 2 years of experience in logistics and brokerage operations.
• Experience in Key Accounts Management or client servicing.
• Strong organizational and analytical skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Proactive, dependable, and able to work well under pressure.
• Proficient in Microsoft Office applications.
• Client Relationship Management
• Process and Results Orientation
• Collaboration and Accountability
• Problem Solving and Adaptability
• Professionalism and Integrity

Compensation and Benefits

• Competitive salary package
• 13th Month Pay
• Accrued Sick and Vacation Leave
• HMO upon Regularization
• Performance Incentives

Application Process

If you are ready to take the next step in your career, click Apply Now.

About Us:

HMD Hermada HR Solutions Corporation is a premier Talent Acquisition firm connecting businesses with top talent across industries. We help companies build high‑performing teams while empowering candidates to reach their full potential through the right career opportunities.

HMD Hermada HR Solutions Corporation — Empowering Talent. Enabling Teams. Elevating Businesses. #TheGoldStandard

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