Customer Service Representative

Enshored Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Life Insurance

HMO

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading customer service firm in Metro Manila is seeking a Customer Support Specialist to provide exceptional service via phone, email, and chat. Candidates should have 1-3 years of experience in customer service and a bachelor's degree. Key responsibilities include resolving inquiries and documenting interactions, all while maintaining a professional attitude. This full-time role offers performance bonuses and a comprehensive benefits package.

Qualifications

• 1-3 years of experience in customer service roles, preferably with back office support.
• Strong interpersonal skills, patience, attention to detail, and a proactive attitude.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and effectively.
• Document customer interactions and feedback accurately.

Skills

Proficient in English

Strong communication skills

Problem-solving skills

Customer service techniques

Education

Bachelor’s degree in any relevant field

Job description

On-site - Pasig | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

Provide exceptional customer support via phone, email, and chat. Resolve customer inquiries and complaints promptly and effectively. Maintain a professional and positive attitude at all times. Document customer interactions and feedback accurately. Collaborate with team members to improve service quality. Stay updated on product knowledge and services.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Life Insurance, HMO

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Qualifications

• Educational Qualifications: Bachelor’s degree in any relevant field.
• Experience Level: 1-3 years of experience in customer service roles, preferably with back office support.
• Skills and Competencies: Proficient in English; strong communication and problem-solving skills; adept in customer service techniques.
• Working Conditions: Office environment, requiring both desk work and customer interaction.
• Qualities and Traits: Strong interpersonal skills, patience, attention to detail, and a proactive attitude.

Working Location

20th floor, The JMT Condominium Corporation. 27 ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,