After Sales Customer Service Representative

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

HMO

Job summary

A customer-centric support company in Pasig is seeking a full-time customer service representative to provide exceptional post-sale support. The role involves assisting customers with inquiries, resolving complaints, and obtaining feedback to enhance service quality. Candidates should have a Bachelor's degree in a relevant field and 1-3 years of experience in customer service. Key qualities include strong communication skills, empathy, and the ability to work well in a team-oriented environment. Attractive perks include health insurance and performance bonuses.

Qualifications

• 1–3 years of experience in customer service or a related role.
• Ability to work well in a team-oriented environment.

Responsibilities

• Provide exceptional post-sale support to ensure customer satisfaction.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and issues effectively.
• Obtain customer feedback for service improvement.
• Collaborate with internal teams for enhanced offerings.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Empathetic

Patient

Detail-oriented

Education

Bachelor's degree in Business, Communications, or a related field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field
• Experience Level: 1–3 years in customer service or a related role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities with a focus on customer satisfaction
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Responsibilities and Duties: Ability to work well in a team-oriented environment
• Working Conditions: Office-based with occasional remote work flexibility

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.