Customer Service Representative

Asia Peopleworks Inc.; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment agency in Pasay seeks a Call Center Representative to manage customer interactions effectively, handle complaints, and perform administrative reporting. Candidates should be 4-year college graduates, preferably fresh graduates who can start immediately, have good communication skills, and be willing to work on weekends. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Must be a graduate of a 4-year course.
• Preferably fresh graduates who can start as soon as possible.
• Willing to work on weekends and can render overtime.

Responsibilities

• Efficiently handle calls and log them in the system.
• Coordinate with other Business Units and branches.
• Manage walk-in customers and perform duties at various sites.

Skills

Good communication skills

Problem-solving

Team collaboration

Education

4 year college graduate

Job description

Responsibilities

• Efficient Call Handling
• Properly log calls in the Call Log System
• Coordination with other Business Units and branches
• Prepares and submits daily, weekly, and monthly reports
• Provides adequate information per unit
• Handles customer complaints and provides possible resolution whenever necessary
• Handle escalated customer complaints and complex issues that require in-depth problem solving
• Facilitates bookings request and cancellations
• Manage walk-in customers and can duty at Pier site or branches
• Handles and answers emails and social media

Qualifications

• Must be 4 year college graduate
• Preferably fresh graduates who can start ASAP
• Good communication skills
• With positive attitude
• Willing to work on weekends and can render OT
• Residing nearby the work locations