Customer Service Representative

Asia Peopleworks Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Metro Manila is seeking a Customer Service Representative to assist customers through phone, email, chat, or in-person interactions. This role requires strong verbal and written communication skills and a positive customer service attitude. Ideal candidates, including fresh graduates, must be detail-oriented, multitasking, and capable of managing customer inquiries professionally. The company offers a dynamic work environment with potential for career growth.

Qualifications

• Fresh graduates are highly encouraged to apply.
• Willing to learn new systems, tools, and processes.
• Punctual, reliable, and willing to work on shifting schedules.

Responsibilities

• Assist customers with inquiries through multiple channels.
• Log calls properly in the Call Log System.
• Handle escalated customer complaints and complex issues.
• Prepare and submit daily, weekly, and monthly reports.
• Facilitate bookings request and cancellations.

Skills

Good verbal and written communication skills

Strong customer service attitude

Ability to handle inquiries politely

Multitasking

Detail-oriented

Education

Bachelor’s Degree in any field

Tools

MS Word

Excel

Email

Internet navigation

Job description

Overview

Customer Service Representative is responsible for assisting customers with inquiries, providing accurate information, resolving concerns, and ensuring a positive customer experience through phone, email, chat, or in-person communication.

Qualifications

• Bachelor’s Degree in any field (Fresh graduates are highly encouraged to apply)
• Good verbal and written communication skills
• Basic computer knowledge (MS Word, Excel, email, and internet navigation)
• Strong customer service attitude and willingness to assist customers
• Ability to handle inquiries politely and professionally
• Can multitask and manage time effectively
• Detail‑oriented and able to follow instructions accurately
• Willing to learn new systems, tools, and processes
• Patient, calm, and able to work under pressure
• Team player with good interpersonal skills
• Punctual, reliable, and willing to work on shifting schedules (if required)

Key Responsibilities

• Efficient Call Handling
• Properly log calls in the Call Log System
• Coordination with other Business Units and branches
• Prepares and submits daily, weekly, and monthly reports
• Provides adequate information per unit
• Handles customer complaints and provides possible resolution whenever necessary
• Handle escalated customer complaints and complex issues that require in-depth problem solving
• Facilitate bookings request and cancellations
• Manage walk-in customers and can duty at Pier site or branches
• Handles and answers emails and social media