Customer Service Representative

ZC Kings Manpower Cooperative; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A local staffing agency in Metro Manila is seeking customer service representatives to assist clients with inquiries and resolve issues. The ideal candidate should have a diploma in a relevant field and demonstrate strong communication and interpersonal skills. Responsibilities include handling customer complaints, documenting interactions, and collaborating with the team to improve customer experiences. This is suitable for fresh graduates with an empathetic attitude and a problem-solving mindset.

Qualifications

• Fresh graduates are welcome to apply with 0–2 years of experience.
• Candidates must demonstrate strong communication and interpersonal skills.
• Empathetic attitude and problem-solving mindset are essential.

Responsibilities

• Assist customers with inquiries and provide resolutions.
• Document customer interactions and feedback accurately.
• Collaborate with team to enhance customer experience.

Skills

Strong communication skills

Interpersonal skills

Empathetic attitude

Problem-solving mindset

Education

Diploma in a relevant field

Job description

Description

• Assist customers with inquiries and provide prompt resolutions to their issues.
• Develop and maintain a thorough knowledge of the company’s products and services.
• Handle customer complaints empathetically and professionally.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years (Fresh Graduate/Student)
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic attitude and a problem-solving mindset
• Responsibilities and Duties: Ability to manage time effectively and handle a variety of tasks
• Working Conditions: Ability to work in a team-oriented environment