Customer Service Representative

Metacom Careers; Davao City; On-site; PHP 223,000 - 301,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer-service oriented candidate to assist customers with inquiries and provide solutions. You will process orders and manage customer accounts efficiently, while maintaining strong product knowledge to offer accurate information.

Additionally, you will respond to complaints, document interactions for continuous improvement, and multitask effectively in a fast-paced environment. Entry-level applicants are welcome, with training provided.

Qualifications

• Diploma in a relevant field or equivalent experience.
• Entry-level role; no prior experience required.
• Strong communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist customers with inquiries and provide solutions to their issues.
• Process orders and manage customer accounts efficiently.
• Maintain a high level of product knowledge to offer accurate information.
• Respond to customer complaints and provide appropriate solutions.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication & interpersonal

Education

Diploma in a relevant field or equivalent experience

Job description

• Assist customers with inquiries and provide solutions to their issues.
• Process orders and manage customer accounts efficiently.
• Maintain a high level of product knowledge to offer accurate information.
• Respond to customer complaints and provide appropriate solutions.
• Document customer interactions and feedback for continuous improvement.

Description

• Assist customers with inquiries and provide solutions to their issues.
• Process orders and manage customer accounts efficiently.
• Maintain a high level of product knowledge to offer accurate information.
• Respond to customer complaints and provide appropriate solutions.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Responsibilities and Duties: Ability to handle multiple tasks and manage time effectively.