Customer Service Representative

Lexie Staffing co.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing and recruitment company is seeking a Customer Service Representative in Metro Manila, Philippines. The role involves providing exceptional service via phone, email, and chat, resolving customer inquiries, and maintaining accurate records. The ideal candidate has a Bachelor's degree and strong communication skills, with an entry-level experience requirement. This position offers an office environment and may involve shift work.

Qualifications

• Proficient in English Language.
• Entry-level (0–2 years) experience required.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly.
• Collaborate with team members to improve customer service.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent communication skills

Strong problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service delivery.
• Assist in training new staff members in customer service protocols.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English Language; Strong Customer Service skills.
• Qualities and Traits: Excellent communication and interpersonal skills; Strong problem-solving abilities.
• Working Conditions: Office environment; may require working in shifts.