Customer Service Representative

LSERV Corporation; Negros Oriental; On-site; PHP 279,000 - 390,600; Full time

Job summary

A service-oriented company in Negros Oriental is seeking a customer support representative. The role involves responding to inquiries, resolving issues, and maintaining a professional attitude. Ideal candidates should have a degree and proven customer support experience with strong communication and problem-solving skills. This role emphasizes multitasking and customer satisfaction.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Resolve product problems by clarifying customer complaints.
• Maintain a positive, empathetic attitude toward customers.

Skills

Customer support experience

Communication skills

Problem-solving

Active listening

Time management

Education

Associate or bachelor's degree

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
• Stay updated on product knowledge, company services, and policies.

Qualifications

• Associate or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving attitude and adaptability.