Customer Service Representative

KMDC Employment Services; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Commission

Performance Bonus

Annual Appraisal

Employee Recognition Program

Job summary

A customer service solutions provider in Pampanga is looking for individuals to provide exceptional phone support. Ideal candidates have various educational backgrounds, from Bachelor's degree holders to those with high school diplomas and relevant experience. Successful candidates will resolve inquiries and enhance service quality as part of a collaborative team. This role requires proficient English skills and a strong customer service orientation.

Qualifications

• No experience required for Bachelor's degree holders.
• Must have at least 6 months international call center experience for HS graduates.
• 1 year working experience required for SHS graduates/College undergraduates.

Responsibilities

• Provide exceptional customer support via phone.
• Resolve inquiries, complaints, and issues efficiently.
• Maintain accurate customer records and update information.
• Collaborate with team members to enhance service quality.
• Stay informed about products and services.

Skills

Proficient in English

Strong customer service orientation

Education

Bachelor’s degree in any field

HS Graduate (6 months international call center experience)

SHS Graduate/College Under Graduate (1 year working experience)

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

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Responsibilities

• Provide exceptional customer support via phone.
• Resolve inquiries, complaints, and issues efficiently and professionally.
• Maintain accurate customer records and update account information.
• Collaborate with team members to enhance service quality.
• Stay informed about products and services to offer solutions.

Qualifications

• Bachelor’s degree in any field (No experience required).
• HS Grad. must have at least 6mos. international call center exp.
• SHS Grad./College Under Grad. must have at least 1 year working experience in any field to apply
• Skills and Competencies: Proficient in English; strong customer service orientation.
• Working Conditions: Work Onsite
• Qualities and Traits: Excellent communication, patient, empathetic, and a team player.

Working Location

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