Customer Service Agent

Crescendo Staffing and Business Consulting Inc.; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting firm is looking for a Customer Service Representative to assist clients through various channels like phone and email. Responsibilities include providing product information and documenting interactions in a CRM system. The suitable candidate should possess a bachelor's degree and 0-2 years of customer service experience, demonstrating excellent communication and problem-solving skills. This role promotes a friendly attitude and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 0–2 years of customer service experience preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills and attention to detail are required.
• Friendly, patient, and customer-focused attitude necessary.
• Comfortable working in a fast-paced environment.

Responsibilities

• Assist customers via phone, email, or chat.
• Provide accurate information about products and services.
• Document customer interactions and maintain records.
• Collaborate with team members to improve service.
• Participate in training to enhance skills.

Skills

Excellent verbal communication skills

Excellent written communication skills

Strong problem-solving skills

Attention to detail

Customer-focused attitude

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Crescendo Staffing and Business Consulting Inc.

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus

Government Mandated Benefits

• 13th Month Pay
• Employee Loan
• Pag-Ibig Fund
• Paid Holidays

Professional Development

• Job Training

Description

• Assist customers via phone, email, or chat with inquiries, issues, and feedback.
• Provide accurate information about products and services to enhance customer satisfaction.
• Document customer interactions and maintain records in the CRM system.
• Collaborate with team members to find solutions to customer concerns and improve service operations.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Friendly, patient, and customer-focused attitude.
• Working Conditions: Comfortable working in a fast-paced environment

Working Location

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