Customer Service Representative

Techdynamics OPC; Manila; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer-centric company in Metro Manila is seeking a dedicated Customer Service Representative to assist customers with inquiries and provide aftersales support. The role requires strong communication skills and experience in handling customer complaints effectively. You will work closely with various teams to ensure a seamless service experience. This position is essential for maintaining customer satisfaction and requires attention to detail.

Qualifications

• Proven experience as a Customer Service or similar role.
• Ability to handle customer complaints and provide solutions.
• Proficiency in using customer service software and tools.

Responsibilities

• Assist customers with inquiries, complaints, and requests.
• Provide aftersales support, including handling returns.
• Investigate and resolve customer issues promptly.

Skills

Strong communication skills

Customer complaint handling

Detailed-oriented

Interpersonal skills

Knowledge of aftersales processes

Tools

Customer service software

Job description

Job Description

Employee Recognition and Rewards

Anniversary Gifts

Government Mandated Benefits

Insurance Health & Wellness

HMO

• Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
• Provide aftersales support, including handling returns, exchanges, and warranty claims.
• Investigate and resolve customer issues promptly and effectively.
• Maintain a thorough understanding of company products and services to provide accurate information and solutions.
• Record customer interactions, transactions, and feedback to improve service quality.
• Work closely with sales, technical support, and other teams to ensure seamless customer service.
• Collect and analyze customer feedback to identify areas for improvement and implement solutions.
• Proven experience as a Customer Service or similar role.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and provide solutions.
• Knowledge of aftersales processes and customer service best practices.
• Proficiency in using customer service software and tools.
• Detail-oriented and organized.

Working Location

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