Call Center Agent

Ventra Health Global Services Inc.; Pampanga; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A healthcare service provider in Pampanga is seeking candidates for a Customer Service role. The ideal candidate should have at least a High/Senior High School diploma and possess strong communication skills. Responsibilities include managing incoming calls, addressing customer inquiries, and documenting interactions. This position requires teamwork and a strong work ethic, with training provided for those without prior experience.

Qualifications

• No prior experience is necessary; training will be provided.
• Patient, communicative, problem-solver, and adaptable under pressure.

Responsibilities

• Handle inbound calls and resolve customer inquiries.
• Provide accurate information regarding products and services.
• Document interactions and maintain customer records.

Skills

Proficient in English

Excellent customer service skills

Ability to work collaboratively

Strong work ethic

Education

High/Senior High School diploma

Job description

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Job Description

Government Mandated Benefits

• Answer incoming calls and address customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with empathy and professionalism.
• Document interactions and maintain customer records.
• Collaborate with team members to improve service quality.
• Meet individual and team performance targets.
• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience is necessary; training will be provided.
• Skills and Competencies: Proficient in English, excellent customer service skills, ability to work collaboratively as a team player, and a strong work ethic.
• Responsibilities and Duties: Handle inbound calls, resolve customer inquiries, and provide information on products and services.
• Working Conditions: Primarily office-based; may involve rotating shifts.
• Qualities and Traits: Patient, communicative, problem-solver, and adaptable under pressure.

English Language Customer Service Team Player Strong Work Ethic Call Centre

Preview

Active within three days

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