Call Center Representative Hiring.

Recruitify_HR; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Job summary

A customer service firm in Mandaluyong is seeking individuals for a customer service position. Responsibilities include responding to inquiries via phone, email, and chat, and providing product information. Candidates should have 1-3 years of experience in a call center or customer service environment and demonstrate excellent communication skills. The role involves resolving customer issues and a focus on maintaining high customer satisfaction. Benefits include equity incentives, performance bonuses, and a healthy work environment.

Qualifications

• 1-3 years of experience in a customer service or call center environment.
• Ability to handle difficult customer interactions calmly.
• Experience in documenting customer interactions accurately.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide product and service information effectively.
• Work collaboratively with team members to improve service delivery.

Skills

Excellent communication skills

Strong problem-solving abilities

Positive attitude

Education

High School Diploma or equivalent

Job description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in a customer service or call center environment
• Skills and Competencies: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem-solving abilities and a positive attitude
• Responsibilities and Duties: Ability to handle difficult customer interactions and remain calm under pressure
• Working Conditions: Fast-paced office environment with potential shift work

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