Customer Service Representative

Reolink; Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Free lunch provided during workdays

Incentives for perfect attendance

Paid training

Job summary

A leading tech company in the Philippines is seeking candidates for a customer service role to communicate with customers via various channels, providing solutions and maintaining the company’s brand image. Applicants should be college graduates with strong communication skills and the ability to work night shifts. Training will be provided to ensure success in this role, with compensation based on experience and competency.

Qualifications

• College graduate in any major; candidates with a STEM background or prior Call Center experience are preferred.
• Strong written and oral communication skills required.
• Must have a minimum typing speed of 40+ WPM.
• Advanced typing skills, written and oral communications skills.
• Minimum typing speed of 40+ WPM.
• Amenable to onsite setup and night shift.
• Must be available to work night shifts from 10PM to 7AM.
• Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
• Training is provided to help you succeed in the role.

Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions.
• Handle inquiries related to product recommendations and troubleshooting.
• Maintain accurate documentation of customer interactions and solutions.
• Maintain accurate documentation of customer interactions, solutions, and follow-up actions.

Skills

Advanced typing skills

Written and oral communication skills

Strong customer service orientation

Teamwork orientation

Teamwork

Education

College Graduate in any major

Call Center experience

STEM background

Tools

Call center software

Job description

KeyResponsibilities

• Communicatewithcustomersviaemail,chat,andphonetoprovidesolutions,therebymaintainingandenhancingthecompany'sbrandimage.
• HandleInquiriesrelatedtoproductrecommendations,featureexplanations,andfunctionalguidance.
• Troubleshoottechnicalissuesreportedbycustomersandworktowardsatimelyresolution,escalatingcomplexissuestotheappropriateteamwhennecessary.
• MaintainAccuratedocumentationofcustomerinteractions,solutions,andfollow-upactions.

Qualifications

• CollegeGraduateinanymajor;candidateswithaSTEMbackgroundorpriorCallCenterexperiencearepreferred.
• CollegelevelwithCallCenterexperience
• Priorexperienceindataannotationisaplusbutnotrequired
• Advancedtypingskills,writtenandoralcommunicationskills.
• Minimumtypingspeedof40+WPMrequired.
• Amenabletoonsitesetupandnightshift
• Mustbeavailabletoworknightshifthoursfrom10PMto7AM.
• Strongcustomerserviceandteamworkorientation,withtheabilitytoproactivelyidentifyandimplementeffectivesolutions.
• Trainingisprovidedtohelpyousucceedintherole.

CompensationandBenefits

• Salary:Commensuratewithexperienceandcompetency
• FreeLunch:Providedduringworkdays
• Incentives:Perfectattendanceincentives
• PAIDTraining