客服代表

Reolink; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Free Lunch

Perfect attendance incentives

PAID Training

Job summary

Reolink seeks a proactive technical support agent in the Philippines to assist customers by phone, email, and chat. You will troubleshoot hardware and software issues, provide solutions, and document interactions to ensure customer satisfaction. Night shifts and onsite setup are required.

The role emphasizes strong communication, teamwork, and the ability to stay updated on tech trends while following company policies. Training will be provided to help you succeed.

Qualifications

• College graduate in any major; STEM background or prior Call Center experience are preferred.
• College level with Call Center experience.
• Prior experience in data annotation is a plus but not required.
• Advanced typing skills, written and oral communication skills.
• Amenable to onsite setup and night shift.
• Strong customer service and teamwork orientation, with proactive problem-solving.
• Training is provided to help you succeed in the role.

Responsibilities

• Provide solutions via email, chat, and phone to maintain and enhance the brand image.
• Assist customers with product recommendations, feature explanations, and guidance.
• Troubleshoot technical issues and escalate complex problems to the appropriate team.
• Document customer interactions, solutions, and follow-up actions.

Skills

Customer service

Call center experience

Communication skills

Typing speed

Education

College degree in any major

STEM background preferred

Job description

Position Summary

Provides timely and professional technical support via phone, email, and chat. Troubleshoots and resolves software and hardware issues, guides customers through solutions, and escalates complex problems as needed. Maintains accurate records, ensures customer satisfaction, and stays updated on tech trends while adhering to company policies.

Key Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions, there by maintaining and enhancing the company's brand image.
• Handle inquiries related to product recommendations, feature explanations, and functional guidance.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team when necessary.
• Maintain accurate documentation of customer interactions, solutions, and follow-up actions.

Qualifications

• College Graduate in any major; candidates with a STEM background or prior Call Center experience are preferred.
• College level with Call Center experience
• Prior experience in data annotation is a plus but not required
• Advanced typing skills, written and oral communication skills.
• Amenable to onsite setup and night shift
• Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
• Training is provided to help you succeed in the role.

Compensation and Benefits

• Salary: Commensurate with experience and competency
• Free Lunch: Provided during workdays
• Incentives: Perfect attendance incentives
• PAID Training