Customer Service Representative

Reolink; Manila; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Free Lunch

Incentives for perfect attendance

Paid Training

Job summary

A customer-centered technology company in Metro Manila is seeking a customer support representative. Responsibilities include communicating with customers via email, chat, and phone, troubleshooting issues, and maintaining documentation. Ideal candidates are college graduates or currently enrolled, have strong customer service orientation, and typing skills of 40+ WPM. This position requires availability for night shifts. Competitive compensation and benefits, including free lunch and training, are offered.

Qualifications

• Preferably candidates with STEM background or prior Call Center experience.
• Minimum typing speed of 40+ WPM required.
• Must be available to work night shift hours from 10PM to 7AM.
• Typing speed 40+ WPM required.
• Amenable to onsite setup and night shift.
• Must be available to work night shift hours from 10PM to 7AM.
• Strong customer service and teamwork orientation; proactive problem solving.
• Training provided to help you succeed.

Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions.
• Handle inquiries related to product recommendations and feature explanations.
• Troubleshoot technical issues reported by customers.
• Maintain accurate documentation of customer interactions.

Skills

Advanced typing skills

Written communication skills

Oral communication skills

Customer service orientation

Teamwork

Night shift

Education

College Graduate in any major

College level with Call Center experience

STEM background preferred

Job description

Overview

Communicate with customers via email, chat, and phone to provide solutions, thereby maintaining and enhancing the company's brand image. Handle inquiries related to product recommendations, feature explanations, and functional guidance. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team when necessary. Maintain accurate documentation of customer interactions, solutions, and follow-up actions.

Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions, thereby maintaining and enhancing the company's brand image.
• Handle inquiries related to product recommendations, feature explanations, and functional guidance.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team when necessary.
• Maintain accurate documentation of customer interactions, solutions, and follow-up actions.

Qualifications

• College Graduate in any major; candidates with a STEM background or prior Call Center experience are preferred.
• College level with Call Center experience
• Prior experience in data annotation is a plus but not required
• Advanced typing skills, written and oral communication skills.
• Minimum typing speed of 40+ WPM required.
• Amenable to onsite setup and night shift
• Must be available to work night shift hours from 10PM to 7AM.
• Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
• Training is provided to help you succeed in the role.

Compensation And Benefits

• Salary: Commensurate with experience and competency
• Free Lunch: Provided during workdays
• Incentives: Perfect attendance incentives
• PAID Training