Customer Service Representative

Beauty For U Int Opc; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Makati seeks a Customer Service Representative to handle inquiries and provide support. Candidates should possess a Bachelor's degree, 1–3 years of relevant experience, and excellent English proficiency. The role involves utilizing CRM software, managing customer complaints, and assisting with appointment scheduling. Strong problem-solving and organizational skills are essential. This position offers competitive opportunities in a dynamic environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in customer service or a related field.
• Excellent English language proficiency.
• Strong problem-solving abilities.
• Exceptional organizational skills and ability to multitask.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Utilize CRM software to track customer interactions and ensure customer satisfaction.
• Handle customer complaints and provide solutions in a timely manner.
• Assist with scheduling and organization of appointments for services.

Skills

Customer service

Problem-solving

Multitasking

Sales pitching

English proficiency

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Call center software

Job description

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Utilize CRM software to track customer interactions and ensure customer satisfaction.
• Handle customer complaints and provide solutions in a timely manner.
• Assist with scheduling and organization of appointments for services.
• Collaborate with team members to improve customer service processes and outcomes.

Requirements

• Bachelor’s degree in a relevant field preferred
• 1–3 years of experience in customer service or a related field
• Excellent English language proficiency
• Strong problem-solving abilities
• Proficient in Salesforce and other call centre software
• Exceptional organizational skills and ability to multitask
• Experience in sales pitching and closure is a plus