Customer Service Representative

Metacom Careers; Pasay; On-site; PHP 200,880 - 334,800; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative to provide exceptional service and manage customer interactions. You will handle inquiries, schedule appointments, and coordinate with team members to enhance satisfaction. Proficiency in English and problem-solving is essential, with Salesforce experience considered a plus.

The role requires a proactive team player who can thrive in a fast-paced environment and contribute to effective service delivery in a dynamic setting.

Qualifications

• Bachelor's degree or equivalent experience.
• 0-2 years experience.
• Strong English, problem-solving and customer service skills.
• Team player with interpersonal skills.
• Experience with call center operations and sales pitching/closure is a plus.
• Ability to work in a fast-paced environment and handle multiple inquiries.

Responsibilities

• Provide exceptional customer service through effective communication and interpersonal skills.
• Resolve customer inquiries and issues promptly and efficiently.
• Assist in scheduling appointments and managing customer accounts.
• Collaborate with team to improve service delivery and customer satisfaction.
• Utilize Salesforce for managing sales pipeline and customer interactions.

Skills

English fluency

Problem-solving

Customer service

Team player

Multitasking

Sales pitch/closure

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Responsibilities

• Provide exceptional customer service through effective communication and interpersonal skills.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Assist in scheduling appointments and managing customer accounts.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize Salesforce for managing sales pipeline and customer interactions.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field or equivalent experience
• Experience Level: 0-2 years
• Skills and Competencies: Strong command of the English language, problem-solving abilities, and customer service skills
• Qualities and Traits: Team player with strong interpersonal skills
• Responsibilities and Duties: Experience with call center operations and sales pitching/closure is a plus
• Working Conditions: Ability to work in a fast-paced environment and handle multiple customer inquiries