Customer Service Representative

Beauty For U Int Opc; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-oriented company in Metro Manila is seeking a dedicated customer service representative. The role involves responding to customer inquiries through various channels, utilizing CRM software to ensure satisfaction, and coordinating appointments. Candidates should have a Bachelor's degree and 1–3 years of relevant experience. Strong English proficiency and organizational skills are essential. Experience in sales is a plus.

Qualifications

• 1–3 years of experience in customer service or a related field.
• Ability to multitask effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly.
• Utilize CRM software to track customer interactions.
• Handle customer complaints and provide solutions in a timely manner.
• Assist with scheduling and organization of appointments.

Skills

Excellent English language proficiency

Problem-solving abilities

Organizational skills

Sales pitching and closure experience

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Call centre software

Job description

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Utilize CRM software to track customer interactions and ensure customer satisfaction.
• Handle customer complaints and provide solutions in a timely manner.
• Assist with scheduling and organization of appointments for services.
• Collaborate with team members to improve customer service processes and outcomes.

Requirements

• Bachelor’s degree in a relevant field preferred
• 1–3 years of experience in customer service or a related field
• Excellent English language proficiency
• Strong problem-solving abilities
• Proficient in Salesforce and other call centre software
• Exceptional organizational skills and ability to multitask
• Experience in sales pitching and closure is a plus