Customer Service Representative

Ronisys General Trading Corporation; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading trading company in Metro Manila is seeking a dedicated customer service representative to respond to inquiries and build trust with customers. The ideal candidate must possess excellent English communication skills and have at least 1 year of experience in customer service. The role involves processing orders and maintaining accurate records of customer interactions.

Qualifications

• Excellent English communication skills (spoken and written).
• Strong familiarity with the internet and MS Office applications.
• At least 1 year experience in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Build sustainable relationships and trust with customers.
• Process orders, forms, applications, and billing.

Skills

Excellent English communication skills

Strong familiarity with MS Office

Strong Customer Service Skills

Ability to remain calm under pressure

Ethical and trustworthy

Job description

Responsibilities

• Respondtocustomerinquiriesviaphone,email,orchatinaprofessionalandtimelymanner.
• Followcommunicationprocedures,guidelines,andpolicies.
• Buildsustainablerelationshipsandtrustwithcustomeraccountsthroughopenandinteractivecommunication.
• Provideaccurateinformationaboutproducts,services,andcompanypolicies.
• Processorders,forms,applications,andbillingorpayments.
• Coordinatewithinternaldepartmentstofollowuponcustomerrequests.
• Reviewcustomeraccountsandmakechanges,ifnecessary.
• Handlereturnsorcomplaints.
• Maintaindetailedandaccuraterecordsofcustomerinteractions.
• Strivetoachieveindividualandteamperformancetargets.

Qualifications

• Excellent English communication skills (spoken and written)
• Strong familiarity with the internet and MS Office applications
• Strong Customer Service Skills
• Ability to remain calm under pressure
• Ethical and trustworthy
• At Least 1 year experience