Customer Service Representative

FM Global Logistics (Phil.), Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

A logistics company in Metro Manila seeks a candidate who will handle customer inquiries, conduct telemarketing, and prepare shipment quotes. Responsibilities also include monitoring shipments, assisting with billing and vendor payments, and compiling reports. The ideal candidate should be able to liaise with various stakeholders and represent the company in meetings when necessary. Attention to detail and adherence to company policies are critical.

Responsibilities

• Handle and coordinate with customers on their inquiries and requirements.
• Do telemarketing of sales leads and set appointments for the Account Manager.
• Liaise with Operations, Carriers, and agents to source competitive rates.
• Prepare shipment quotes, tenders, RFQs, or RFIs for customers.
• Receive booking details and monitor daily shipment activities.
• Create shipment and prepare payment requests to vendors.
• Prepare Shipment Profitability Report and ensure billing accuracy.
• Compile and submit accurate, timely reports as requested.
• Keep shipment files according to filing SOP.
• Observe and follow all company policies at all times.
• Assist in preparation of SOPs for new accounts.
• Monitor meter target quota weekly.
• May represent the company during client meetings.
• Assist in annual budget target setting.

Job description

Responsibilities

• Handle and coordinate with customers on their inquiries and requirements.
• Do telemarketing of sales leads and set appointments for the Account Manager.
• Liaise with the concerned FMGLPI Operations, Carriers, and agents as necessary to source competitive rates or costs as required by the Account Manager and/or customers.
• Prepare shipment quotes, tender, bidding, RFQ, or RFI for customers as requested by the Account Manager and/or Dept Head.
• Receive and coordinate the booking details to the concerned FMGLPI Operations, Carriers, and agents. Monitor the daily activities of the shipment and update customers on the status of their cargo.
• Create shipment and prepare all necessary requests for payment to vendors needed for the shipment. Monitor to ensure timely payment to vendors. Request and collect receipts and/or documents if needed.
• Prepare Shipment Profitability Report / Job Order for billing and invoice to customer. Ensure accuracy and completeness of supporting receipts and documents to support the billing. Ensure timely creation and submission of billing to customer.
• Compile and submit accurate, regular, and timely reports as requested.
• Keep shipment files as necessary according to filing SOP or guidelines.
• Observe and follow all company policies and requirements at all times.
• Assist in preparation of SOPs for newly gained accounts for proper coordination and communication with concerned inter-department.
• Monitor meter target quota on a weekly basis as done by the Account Manager.
• May represent FMGLPI during client meetings or presentations as necessary.
• Assist in annual budget target setting.