Customer Service Representative

Monarch Diversified Logistics, Inc.; Parañaque; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Quarterly Gifts

Health Insurance

Government Mandated Benefits

Job summary

A logistics company in the Philippines seeks a role in coordinating shipments and customs processes. Responsibilities include validating customs documents, monitoring cargo releases, and preparing reports. The ideal candidate has strong communication skills, experience with MS Office, and a background in customs operations. Competitive benefits include health insurance and quarterly gifts.

Qualifications

• Excellent communication skills, both oral and written.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Demonstrated customer and service orientation.
• Effective interpersonal skills and analytical thinking.
• Analytical thinking for problem solving.
• Teamwork and proactive cooperation.
• Background in customs operations and freight forwarding challenges.

Responsibilities

• Coordinate with customer stakeholders for incoming and outgoing shipments.
• Validate customs documents for accuracy.
• Monitor cargo release times to avoid extra costs.
• Prepare comprehensive weekly shipment monitoring reports.

Skills

Communication Skills

Proficient in MS Office Applications

Customer and Service Orientation

Interpersonal Skills

Analytical Thinking

Teamwork & Cooperation

Background in Customs Operations

Job description

Job Description

Employee Recognition and Rewards

Quarterly Gifts

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Responsibilities

• Responsible for coordinating with customer stakeholders for all incoming and outgoing shipment.
• Ensuring that consignee details of customer will be followed accordingly.
• Validating that Invoice & packing list provided to vendor is complete with accurate details and ready for customs clearance.
• Request necessary authorization letters, undertaking, and other documents from customer.
• Verifying the accuracy of Customs declarations and computation of duties and taxes and sending approval to proceed with import clearance formalities.
• Attending to general inquiries of customer stakeholders regarding shipment status.
• Monitoring of turn‑around time of cargo releasing ensuring that shipment will release based on the target KPI and allowable time frame of customs to avoid extra storage costs.
• Provide all information needed related with the final mile delivery – truck plate numbers, driver, helpers, contact, numbers, copy of licenses, other by request.
• Ensure to update customer with every delivery completion by sharing copy/screenshot of proof of delivery (POD).
• Ensure to submit copy of shipment related documents via email with customer after completed transaction (1) validated shipping docs, (2) SAD, TAN, FAN, SSDT, (3) POD and others.
• Prepare day to day shipment monitoring report thru official group chats with customer and via email.
• Ensure to provide comprehensive weekly shipment monitoring report with customer in excel format every Fridays and month ends.
• Others to be discussed.

Operations Management

• Creation of file number with every transaction (1) Manual folder (2) System encoding.
• Coordinate with Licensed Customs Broker (LCB) regarding all the required details for import and export clearance.
• Ensure that LCB is on track on the agreed KPI.
• Prepare necessary documents for License and Permit application, registration, and renewal:
• SGL (Super Green Lane)
• BIR ATRIG
• PDEA
• NTC
• DENR ECC
• BOC COR (Import/Export)
• DOE
• OMB
• FDA
• Others local government agency permit
• Request document checklist and forms from LCB for any amendment requests and share with customer.
• Request document checklist and forms from LCB for lifting of abandonment shipment and share with customer.
• Keep customer updated with Bureau of Customs new policies and revisions.
• Ensuring availability of trucks once shipment completed clearance with Customs by doing advance notification via email and other approved communication tools with Traffic & Logistics team.
• Ensuring all related delivery receipts, waybill, work accomplishment certificate are available with every job completed.
• Ensure availability of bad order report from consolidators warehouses, seaports, and airport warehouse should there be damage identified during releasing of shipment goods.
• Others to be discussed.

Record Keeping and Archiving

• Responsible for being timeliness in uploading all import shipping and customs documents to archiving and record keeping tool.
• Ensure KPI’s are met.

Billing Preparations

• Consolidate original receipts from shipping line, consolidators, and warehouses including all related Customs papers, permits, and certificates, if deemed necessary, within allowable number of days.
• Follow up copy of POD.
• Follow up copy of PO/JO from customer if not yet available during the shipment award.
• Fast track the turnover of complete file folder with Billing team together with copy of quotation and PO/JO.
• Administer the company online system and ensure all shipment information are recorded, properly and timely endorsed with Billing team.
• Assist Billing team should there be discrepancies with billings and validate with Salesperson.
• Collect all billings from 3rd party suppliers domestic and overseas.
• Prepare payment request for superior approval and signature.
• Ensure to match payment request with the shipment corresponding billing with customer.
• Timely monitoring of vendors payment completion.

Reports & Presentations

• Participates in customer SOP meetings, briefings, orientations and creation.
• Support the implementation of SOPs for new and existing businesses in order to satisfy the expectations of customers.
• Prepare reports and presentations for quarterly and annual business review.
• Adhere in keeping confidential information to protect customer interest.

Skills (Qualifications)

• Communication Skills both oral and written.
• Proficient in the use of MS Office Applications (MS Word, Excel, and PowerPoint).
• Customer and Service Orientation.
• Interpersonal Skills.
• Analytical thinking in problem Solving.
• Teamwork, pro‑activeness, and cooperation.
• Background within Customs operations and freight forwarding related challenges and proven track record of solving those.