Customer Service Representative( Logistics Business)

Lyka Viterbo; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lyka Viterbo is seeking a customer service and logistics coordinator to respond to customer inquiries via phone, email, and other channels, and to provide shipment status, delivery schedules, and tracking information.

You will coordinate with operations, warehouse, trucking, customs, and freight teams; prepare shipping documents; handle delays and damages; monitor shipments; and maintain accurate records and reports on service performance.

Responsibilities

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide customers with shipment status, delivery schedules, and tracking information.
• Coordinate with operations, warehouse, trucking, customs, and freight teams regarding customer requirements.
• Prepare and process customer-related shipping and logistics documents.
• Handle complaints, delivery delays, damaged shipments, and other service concerns.
• Monitor shipments and proactively inform customers of delays or changes.
• Coordinate pickup and delivery schedules with customers and logistics partners.
• Ensure customer requests are properly recorded and followed up.
• Maintain accurate customer and shipment records.
• Prepare reports related to shipments, customer concerns, and service performance.
• Follow company policies and procedures to ensure quality customer service.
• Build and maintain good relationships with customers and business partners.

Job description

• Respond to customer inquiries through phone, email, and other communication channels.

• Provide customers with shipment status, delivery schedules, and tracking information.

• Coordinate with operations, warehouse, trucking, customs, and freight teams regarding customer requirements.

• Prepare and process customer-related shipping and logistics documents.

• Handle complaints, delivery delays, damaged shipments, and other service concerns.

• Monitor shipments and proactively inform customers of delays or changes.

• Coordinate pickup and delivery schedules with customers and logistics partners.

• Ensure customer requests are properly recorded and followed up.

• Maintain accurate customer and shipment records.

• Prepare reports related to shipments, customer concerns, and service performance.

• Follow company policies and procedures to ensure quality customer service.

• Build and maintain good relationships with customers and business partners.