Customer Service Representative

Celeraise Electronic Corp.; Cavite City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-oriented company in Cavite City is seeking a Customer Service Representative. This role involves serving as the first point of contact for customer inquiries, resolving concerns, and maintaining accurate records. The ideal candidate will build sustainable relationships through effective communication, monitor delivery schedules, and assist clients with various issues. Strong problem-solving skills are essential. If you are passionate about providing top-notch customer service, apply now!

Qualifications

• Experience in customer service or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Serve as the initial point of contact for customer inquiries.
• Monitor and coordinate delivery schedules.
• Assist clients with issues and inquiries.

Skills

Customer communication

Problem-solving

Record keeping

Job description

Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.

• Prepare gate pass for delivery
• Build sustainable relationships of trust through open and interactive communication.
• Monitor and coordinate delivery schedule. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Handle returns or complaints.
• Assist client for any issues and inquiry
• handle account of clients
• look for potential customers
• Provide timely and accurate cost per product
• Attend client meetings
• Shall follow the rules and regulation of the company
• Shall perform different assigned task from superior from time to time.