Customer Service Representative

Etomo Financing; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Mandaluyong is seeking a dedicated customer support representative to provide excellent service through calls, chats, and emails. Candidates should have 1-3 years of experience and a High School diploma. The role involves resolving customer issues, maintaining records, and ensuring satisfaction. Commitment to quality service and effective communication will be key to success. This is a full-time, on-site position located in Metro Manila.

Qualifications

• 1-3 years of experience in customer support roles.
• Strong verbal and written skills for effective communication.
• Ability to manage time and prioritize tasks efficiently.

Responsibilities

• Provide quality support through calls, chats, and emails.
• Resolve customer queries to ensure smooth operations.
• Maintain records of customer interactions and feedback.

Skills

Customer support

Effective communication

Problem-solving

Time management

Education

High School Diploma

Job description

On-site - Mandaluyong 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Provide customers with quality and excellent support through calls, chats, and emails.
• By addressing the issue properly & correctly with accurate details and information.
• Timely and prompt response for a zero email target by the end of the day.
• Maintain good relationship concerns. Appropriate in terms of voice messages and feedback.
• Resolve customer problems and queries to ensure the smooth operation of the business, extending excellent customer service experience as the company’s brand ambassador.
• Connect and resolve issues/complaints with customers using necessary communication.
• Providing timely feedback to the customer and the management
• Collaborate with other departments whenever necessary to handle complex escalation cases and elevate the concerns to the necessary stakeholders for immediate action and response.
• Provide timely and up-to-date trends in improving the company's services through customer feedback and engagement.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Knowing our products inside and out so that you can answer questions.
• Perform other tasks as may be assigned.

Working Location

T-2212 to 2213, 22nd Floor, Mega Tower, EDSA corner Julia Vargas Ave., Mandaluyong City, METRO MANILA, PH