Customer Service Representative

Metacom Careers; Mandaluyong; On-site; PHP 279,000 - 413,000; Full time

Job summary

Metacom Careers in the Philippines seeks a Customer Support specialist to provide exceptional service to clients via phone, email, and chat. You will resolve inquiries, document interactions, and help train new teammates in a fast-paced office environment.

The role emphasizes empathy, strong communication, and following established procedures. Prioritizing customer satisfaction, you will contribute to ongoing service improvements and team success.

Qualifications

• Bachelor's degree preferred.
• 0-2 years experience.
• Strong communication and empathy are essential.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries while maintaining high customer satisfaction.
• Document interactions accurately in the database.
• Assist in training new team members and contribute to team success.
• Identify opportunities to improve processes and service delivery.

Skills

Communication skills

Interpersonal skills

Empathy

Education

Bachelor's degree in relevant field

Job description

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries efficiently and effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback accurately in the database.
• Assist in the training of new team members and contribute to team success.
• Identify opportunities for process improvements to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: 0-2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathy, patience, and a positive attitude
• Responsibilities and Duties: Ability to follow procedures and guidelines
• Working Conditions: Fast-paced office environment