Customer Service Representative - Spanish Bilingual

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Job Training

Government Mandated Benefits

Job summary

A human resource consultancy in Taguig is hiring for a customer service representative position. The role involves addressing inquiries, assisting with product selections, and ensuring customer satisfaction in both English and Spanish. Applicants should have at least 1 year of BPO experience and be willing to work on a night shift onsite. This position offers a chance for professional development and comes with government-mandated benefits.

Qualifications

• Minimum 1 year BPO experience.
• Good communication skills in English and Spanish.
• Willing to work onsite in Taguig.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Assist customers with product selection and service-related issues.
• Document customer interactions accurately.

Skills

Customer service

English communication

Spanish communication

BPO experience

Education

Bachelor's degree

Job description

RSD Human Resource Management Consultancy

On‑site - Taguig 1‑3 Yrs Exp Bachelor Full‑time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints in both English and Spanish.
• Assist customers with product selection, order processing, and service‑related issues.
• Document customer interactions accurately and maintain detailed records of communications.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Minimum 1 year BPO experience.
• Open for non‑native speakers and native speakers with 13A Visa.
• Good English and Spanish communication skills.
• Willing to work onsite in Taguig.
• Willing to work on night shift schedule.