Customer Service Representative

Metacom Careers; Manila; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job summary

Metacom Careers in Manila is seeking an on-site, entry-level Customer Support Specialist. The role requires a bachelor's degree and offers full-time employment. You will provide excellent service across multiple channels and help resolve customer inquiries promptly.

You will maintain a positive attitude, document interactions in the database, and assist in keeping FAQs updated; on-site in Metro Manila with performance bonuses and career development.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Ability to work in a fast-paced environment.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Team player with a customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through various communication channels
• Respond promptly to customer inquiries and resolve issues effectively
• Maintain a positive, empathetic, and professional attitude toward customers
• Document customer interactions accurately in the database
• Assist in keeping customer support documents and FAQs updated

Skills

Strong verbal and written comms

Ability to work in a fast-paced env

Strong problem-solving skills

Team player with customer mindset

Education

Bachelor's degree in a relevant field

Job description

On-site - Manila No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service through various communication channels
• Respond promptly to customer inquiries and resolve issues effectively
• Maintain a positive, empathetic, and professional attitude toward customers
• Document customer interactions accurately in the database
• Assist in keeping customer support documents and FAQs updated

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: Entry-level (0-2 years)
• Skills and Competencies: Strong verbal and written communication skills
• Skills and Competencies: Ability to work in a fast-paced environment
• Qualities and Traits: Strong problem-solving skills and attention to detail
• Qualities and Traits: Team player with a customer-oriented mindset

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