Customer Service Representative

Neksjob Philippines; Mandaluyong; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Employee Recognition and Rewards

Insurance Health & Wellness

HMO

Job summary

A recruitment company in Mandaluyong is seeking candidates for a full-time customer service position. The role requires a High School diploma, with no prior experience necessary as on-the-job training will be provided. Candidates should be proficient in English and possess strong customer service and problem-solving skills. This position involves assisting customers via phone, email, and chat while maintaining accurate records and collaborating with team members.

Qualifications

• High School or Senior High School diploma required.
• No prior experience necessary; on-the-job training provided.
• Friendly, patient, and adaptable; excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Strong customer service skills

Problem-solving skills

Education

High School or Senior High School diploma

Job description

Overview

On-site - Mandaluyong. Full-time position; High School or Senior High School diploma required. No experience necessary; on-the-job training provided.

Job Description

Employee Recognition and Rewards

Insurance Health & Wellness

HMO

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Qualifications

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; on-the-job training provided.
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills essential.
• Working Conditions: Office environment with a focus on teamwork and customer interaction.
• Qualities and Traits: Friendly, patient, and adaptable; excellent communication and interpersonal skills.

Working Location

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